Return/Refund Policy

At House of Kashyap, we take pride in delivering high-quality products, and we hope you love every purchase. However, if you need to return an item, we’ve designed a straightforward and fair return process.

Effective Date: This return policy applies to all orders placed on or after April 1, 2025.

Return Process

  • Easy Returns: Initiate your return via our online return portal within 7 days of delivery.
  • Return Fee:
    • ₹150 for 1-2 products
    • ₹250 for 3 or more products
  • One Return Per Order: We allow only one return request per order, so please ensure your decision is final.

Return Eligibility

To be eligible for a return, items must meet the following criteria:

  • The product must be unused, unworn, unwashed, and undamaged.
  • All original packaging, labels, and tags must be intact.
  • The return request must be made within 7 days of delivery.
  • Items purchased during Clearance Sale or promotional offers (e.g., B1G1, B2G2) cannot be returned, but exchanges are available with additional charge ₹150 per product.

    Damaged or Defective Items

    If you receive a damaged or defective product:

    • Report the issue within 24 hours of delivery with clear images as proof.
    • Once verified & approved we will arrange for a replacement or exchange at no additional cost.

    Quality Check Process 

    • Pickup: Our team will arrange a reverse pickup within 3-5 working days.
    • Inspection: Once the item reaches our warehouse, it will undergo a quality check.
    • Approval: If the return passes inspection, we will process your refund or store credit.
    • Rejection: If the item fails inspection, it will be discarded, and no refund will be issued.

    Refund & Store Credit Policy

    • Prepaid Orders: Refunds will be processed within 3-5 business days after a successful quality check and credited to the original payment method (after deducting return shipping charges)
    • COD Orders: Refunds will be issued as store credits to your registered email ID, valid for six months
    • Shipping Charges: Refunds will not include the original shipping cost & return shipping charges, only the remaining amount will be reimbursed.

    All returns are subject to approval by House of Kashyap. If you have any questions, feel free to contact our support team at houseofkashyap.care@gmail.com